Terms of service

These terms of service apply to your use of socialdealers.in and to the services you buy from Social Dealers Digital Solutions (“Social Dealers”, “we”, “us”), a sole proprietorship owned by Amey Arora, Mumbai, India. By using the site or paying for our services, you agree to them. If you don’t agree, please don’t use the site or our services.

1. Who we are

Social Dealers Digital Solutions, a sole proprietorship owned by Amey Arora
Ground Floor, Sai Dham CHS, 47/C-9, SVP Nagar, MHADA, Near Versova Telephone Exchange, Andheri West, Mumbai, Maharashtra 400053, India
Email: contact@socialdealers.in · Phone and WhatsApp: +91 99304 84212
Support hours: Monday to Saturday, 10 am to 10 pm IST · GSTIN: 27BDJPA8052M1ZA

2. What we offer

We are a digital agency. We provide services, not physical goods: website design and development, e-commerce development, web applications, website redesign, SEO, social media marketing, Google and Meta ads management, AI content and brand films, and hosting and website maintenance. Our services page describes each one.

You can’t buy anything directly on this website, and you don’t need an account to use it. We don’t publish a price list, because every project is different.

3. Quotes, proposals and agreements

Sending us an enquiry, whether by form, email, phone or WhatsApp, does not create a contract. Before any paid work, we send you a written quotation or proposal that sets out the scope, the price, what is included, the payment schedule and the delivery plan. A project starts once you accept it in writing (email or WhatsApp is enough) and make any payment it requires.

The accepted proposal and these terms together form our agreement. If they conflict, the proposal wins. Nothing on this website is a quote, an offer or a promise about prices, timelines or results.

4. Prices, invoices and payments

• Currency and tax. Prices are in Indian rupees (INR) unless your quotation states another currency. GST is added at the applicable rate (currently 18%) unless the quotation says it is included. We issue a GST-compliant tax invoice for every payment.
• How you pay. You can pay by bank transfer (NEFT, RTGS or IMPS), by UPI, or online by card, UPI, net banking or wallet through a secure payment gateway such as Stripe or Razorpay, using a payment link or invoice that we send you. If your business deducts TDS, please share the TDS certificate so we can credit it to your account.
• When you are charged. You are charged only when you pay an invoice or payment link we have sent you. Project payments follow the schedule in your proposal, usually an advance before work starts and the balance at agreed milestones or before launch. Monthly services are invoiced at the start of each month, and annual plans (such as hosting and maintenance) once a year before the renewal date.
• Payment security. Online payments are processed by the payment gateway on its own secure, PCI DSS–compliant systems over an encrypted connection. We never see or store your full card number, CVV, UPI PIN or net-banking password.
• Late payment. If an invoice is unpaid after its due date, we may pause work, or suspend hosting or ongoing services, after reminding you, until it is paid.
• Third-party costs. Some services involve costs paid to other companies, such as domain registration, paid plugins or licences, stock images, or advertising budgets for Google and Meta. Your proposal shows these separately.

5. Refund policy

Refunds are covered in full by our Refund and Cancellation Policy, which forms part of these terms. In short:

• If you cancel before work starts, we refund your payment in full, less any third-party costs we have already paid on your behalf that the provider won’t refund.
• If you cancel after work has started, you pay for the work done up to the cancellation, and we refund any balance of what you have paid.
• Duplicate payments, or payments debited but not received by us, are refunded in full.
• Approved refunds go back to the original payment method within 7 working days of approval.

6. Cancellation policy

Cancellation is also covered in full by our Refund and Cancellation Policy. In short:

• You may cancel a project at any time by telling us in writing (email or WhatsApp).
• Monthly services, such as SEO, social media or ads management, can be cancelled with 30 days’ written notice.
• Hosting and maintenance plans can be cancelled at any time, and simply won’t renew.
• We may cancel a project if you breach these terms, don’t pay an overdue invoice after reminders, or ask for something unlawful. Any refund then follows the same rules.

7. Delivery of services

We don’t ship physical products. Our work is delivered online. How and when it is delivered is explained in our Shipping and Delivery Policy and agreed for each project in your proposal.

8. Your responsibilities as a client

• Give us the content, feedback, approvals and access we need, in reasonable time. Delays on your side can move delivery dates.
• Make sure the text, images, logos and other material you give us are yours to use, and that your business, products and ads are lawful.
• Keep the login details we hand over safe, and tell us promptly if you think they have been misused.

9. Ownership of the work

Unless your proposal says otherwise, once you have paid in full you own the final website design, content and files we create specifically for you. Third-party items (such as themes, plugins, fonts and stock images) stay under their own licences. Our own tools, code libraries and know-how remain ours, and you get a permanent licence to use them as part of your website. We may show the finished work in our portfolio unless you ask us not to.

10. Results

We work to high standards and follow the search engines’ and platforms’ rules. Rankings, traffic, followers, leads and sales also depend on things outside our control, such as Google, Meta, your competitors and your market, so we don’t guarantee specific results unless your proposal says so in writing.

11. Using the website fairly

You may browse the site and share links to its pages. Please don’t:

• try to hack, overload, scan or gain unauthorised access to the site or its systems;
• use our forms to send spam or harmful content, or submit someone else’s personal details without their permission;
• copy large parts of the site, or use automated tools to scrape it;
• use the site for anything unlawful.

We may block access for anyone who misuses the site.

12. Our content and client work shown on this site

The text, design, graphics and code of this website belong to Social Dealers Digital Solutions unless stated otherwise. You may quote or share small parts for personal, non-commercial purposes if you credit us and link back. Client names, logos and screenshots belong to their owners and are shown with permission, only as examples of our work. If you own any of this material and want it removed, email contact@socialdealers.in and we will act promptly.

13. Accuracy of information

We try to keep this website accurate and up to date. It is provided “as is” for general information, and we don’t guarantee that it is complete, current or error-free, or that it will always be available.

14. Limitation of liability

To the extent Indian law allows, Social Dealers is not liable for indirect or consequential loss, including loss of profit, business or data, arising from your use of this website or our services. For any project, our total liability is limited to the amount you paid us for that project. Nothing in these terms limits liability that cannot be limited under Indian law, such as liability for fraud.

15. Links to other websites and apps

The site links to client websites and to our pages on WhatsApp, LinkedIn, Instagram, Facebook, YouTube and X. These are run by others under their own terms and privacy policies, and we are not responsible for their content or practices.

16. Privacy and cookies

Our Privacy Policy and Cookie Policy explain how we handle personal data and cookies. They form part of these terms.

17. Complaints and disputes

If you are unhappy with our service or a payment, please contact us first at contact@socialdealers.in or +91 99304 84212. We acknowledge complaints within 48 hours and aim to resolve them within one month. Please talk to us before raising a dispute or chargeback with your bank; most problems are quicker to fix directly. Our grievance officer is Amey Arora, Proprietor.

18. Changes to these terms

We may update these terms from time to time. The “Last updated” date shows the latest version. Changes don’t affect a proposal you have already accepted, unless we both agree in writing.

19. General

If any part of these terms is found to be unenforceable, the rest still applies. If we don’t enforce a term at some point, we haven’t given up the right to enforce it later.

20. Governing law and courts

These terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019, the courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising from them, from our services or from your use of this website.