Refund and cancellation policy

Last updated 31 Oct 2026

This policy explains when and how you can cancel our services and get a refund. It applies to every payment made to Social Dealers Digital Solutions, whether by bank transfer, UPI or online through a payment gateway such as Stripe or Razorpay. It forms part of our Terms of Service. If your written proposal has different refund or cancellation terms, the proposal applies.

We provide services, not physical goods, so there is nothing to return. Refunds depend on how much of the work has been done.

1. Cancelling a project

You can cancel a project at any time by telling us in writing, by email to contact@socialdealers.in or by WhatsApp to +91 99304 84212.

  • Before work starts: we refund everything you have paid, less any third-party costs we have already paid on your behalf that the provider won’t refund (for example, a domain registration or a paid licence).
  • After work has started: you pay for the work completed up to the date you cancel, based on the stages and amounts in your proposal. We refund any amount you paid beyond that. We hand over the work you have paid for.
  • After the work is delivered and approved, or the website has gone live, the project fee is not refundable. We will still fix anything that doesn’t match the agreed scope, as set out in your proposal.

2. Monthly services

This covers SEO, social media management, ads management and similar ongoing services.

  • You can cancel with 30 days’ written notice. We keep working during the notice period, and the fee for that period is payable.
  • If you have paid for any period after the notice ends, we refund it.
  • Advertising budgets: money already spent on Google or Meta ads can’t be refunded, because it has been paid to those platforms. If you gave us ad budget to manage, we refund any unspent balance. Budgets you pay directly to Google or Meta are governed by their own policies.

3. Hosting, domains and maintenance plans

  • You can cancel a hosting or maintenance plan at any time, and it won’t renew.
  • For a prepaid annual plan, we refund the unused full months, less any domain, SSL or licence costs that can’t be recovered.
  • Domain registrations and renewals can’t be refunded once completed, because the domain registry doesn’t refund them. The domain stays registered in your name, and we help you transfer it if you wish.

4. Payment problems

  • Duplicate payments, or payments for more than the invoice amount, are refunded in full once we confirm them.
  • Failed transactions: if money left your account but the payment failed, it is usually reversed automatically by your bank or the payment gateway. If it hasn’t reached you within 7 working days, contact us and we will help trace it.

5. When refunds don’t apply

  • Work already completed and approved by you.
  • Third-party costs already paid on your behalf, such as domains, licences, stock images and spent ad budgets.
  • Results that depend on others, such as search rankings or social media reach. See section 10 of our Terms of Service.

6. How to request a refund

Email contact@socialdealers.in or WhatsApp +91 99304 84212 with your name, the invoice number or payment reference, and the reason. We confirm receipt within 48 hours and tell you whether the refund is approved, and the amount, within 7 working days.

Approved refunds are paid to the original payment method (card, UPI, bank account or wallet) within 7 working days of approval. Your bank or card issuer may take a further 5 to 10 working days to show it on your statement. Where you paid by bank transfer, we refund to the same account. We issue a GST credit note for every refund.

7. If we cancel

If we can’t continue a project for reasons on our side, we refund the payments for work not yet delivered. If we cancel because of a breach of our terms or unpaid invoices, refunds follow sections 1 to 3 above.

8. Contact

Social Dealers Digital Solutions, a sole proprietorship owned by Amey Arora
Ground Floor, Sai Dham CHS, 47/C-9, SVP Nagar, MHADA, Near Versova Telephone Exchange, Andheri West, Mumbai, Maharashtra 400053, India
Email: contact@socialdealers.in · Phone and WhatsApp: +91 99304 84212
Support hours: Monday to Saturday, 10 am to 10 pm IST · GSTIN: 27BDJPA8052M1ZA

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